TERMS AND CONDITIONS
1. Service Structure
Our cleaning appointments are billed by total labour hours, not by number of cleaners.
For example:
3 cleaners working 2 hours = 6 labour hours
2 cleaners working 3 hours = 6 labour hours
We assign teams of 2, 3, or 4 cleaners depending on daily availability.
This decision is made by our office and does not affect the total price, since you are paying for the actual hours worked by each person.
2. Types of Cleaning Services
STANDARD CLEANING – $40/hr/person (Cash Price)
Standard cleaning is for well-maintained homes with regular upkeep.
It includes:
General dusting
Wiping surfaces once (maximum twice if lightly soiled)
Light bathroom and kitchen wipe-downs
Light vacuuming and mopping of floors
Standard cleaning is NOT meant to handle:
Heavy grease or stuck-on residue (e.g., range hood, stovetop buildup)
Calcification, soap scum, or water stains on glass or faucets
Oven or fridge interior
Deep scrubbing or use of degreasers or strong chemicals
If your home requires this level of cleaning, it will be considered Deep Cleaning and charged accordingly.
Important Standard Cleaning Clause:
If you request a Standard Cleaning, but upon arrival our team determines that deep cleaning is required, the service will automatically be upgraded and charged at the Deep Cleaning rate.
By accepting our terms, you acknowledge and agree to this condition.
3. DEEP CLEANING – $49/hr/person (Cash Price)
For homes that require:
Heavy-duty scrubbing
Degreasing kitchen surfaces
Soap scum or calcification removal in bathrooms
Interior fridge, oven, or cabinets
Baseboards, vents, behind appliances, etc.
Please remove items from fridge/freezer and cupboards before our arrival.
If we need to remove them for you, this will be included in the total work hours.
4. Payment Policy
All quoted prices are for cash payments only.
If you prefer e-transfer, card, or other digital methods, an additional 10% transaction surcharge will apply.
Payment is due in full immediately after the job is completed.
5. Pets
All pets must be safely isolated (e.g., in a room, crate, or outdoors) during the cleaning.
This ensures the safety of both your pets and our team.
6. Pest Policy
If active pest infestation (e.g., cockroaches, bedbugs) is discovered during cleaning:
The team will stop immediately
A $150 pest hazard penalty will be charged
Future service will only resume after professional extermination
7. Cancellation Policy
48 hours’ notice is required to cancel or reschedule without penalty.
Late cancellations (<48 hours) will incur a 100% cancellation fee of the estimated cost.
One-time exceptions may be granted in genuine emergencies (e.g., health, accident), at our discretion.
8. Additional Notes
We aim to deliver accurate time and price estimates, but:
If the cleaning requires more time due to unexpected mess, buildup, or additional areas, the final price will reflect the actual work done.
Our estimates are based on photos, descriptions, and experience — not guaranteed flat rates.